Colours of Ireland
The noble but ill-fated turkey that graced my Christmas dinner table was looking forward to Christmas more than most Irish Businesspeople are looking forward to the New year.
Never in the field of Irish Business have So Many been So Depressed about So Much. Continue reading
Businesses in the Services Sector, whether Local, or Worldwide Brands, like Santa Claus Inc., must always remain acutely focused on the Customer.
And by Focused, I mean actually LISTENING to what the Customer is saying and acting on what THEY want …
And not on what YOU think they want, deserve or need. Continue reading
Christmas Customer Safety
If your neighbour’s house is on fire, your own house is in danger … And so it is with your Customers … It is in your interest to look after them. Continue reading
“BUY NOW – PAY LATER”
Surely there cannot be a more delicious or enticing sales pitch to deliver to your Customers … When we are only days away from The End Of The World on 21/12/2012!
Are You on God’s Social Network?
I was sitting there having a bit of breakfast .. and I was thinking that, apart from a few impostors, I had not spotted God on Facebook .. Twitter .. LinkedIn … or indeed any of the multifarious Social Networks … Continue reading
Customer Care Comes First
The Blogosphere was buzzing with an interaction between the illustrious CEO of APPLE, Steve Jobs and a Customer. First, I would like you to read the article below by Lucy Kellaway from The Irish Times website to get the background .. and then I will give you my take on the episode and see if we can learn from it and use it to benefit the small business owner. Continue reading